Salesforce Support for your Business

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Salesforce for Existing Users

Not seeing the benefits of Salesforce you were hoping for? 

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You’re not alone if you need Salesforce Support.

Increased revenue, streamlined processes, an excellent reputation.. all things that encouraged you to purchase and implement Salesforce. But now you’ve got it, you’re just not seeing those benefits you had hoped for.

Perhaps the setup is too basic for what your business requires, or your team just haven’t warmed to the system. Maybe you’re unsure on how to set up key automation features to streamline your internal processes, or is your data being compromised by a lack of Salesforce training. Whatever the reason, if you’ve yet to see the ROI from purchasing Salesforce, keep reading.

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Can I get more Salesforce support?

Generally, when Salesforce is first implemented in a business it’s set up just to get you up and running with the basic features. But with company growth comes the need for greater functionality. And you’d be forgiven for not knowing how to expand your Salesforce system, after all, there is a lot to know.

Luckily, at OYF, we do know a lot about the system and are here to offer you valuable Salesforce support. From implementation projects to build on your existing Salesforce functionality, to Salesforce training to ensure all users are using the system appropriately and accurately, we’ve got packages to suit any request. Check them out below.

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What should I do to improve my use of Salesforce?

With over 8 years of experience with working the Salesforce platform, OYF know exactly how provide the most effective Salesforce support. From working with Silver and Platinum Partners to large companies and SMEs, we know the ways in which Salesforce can be improved to suit your specific business needs. Watch what our Director, Ant has to say about improving your use of Salesforce.

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You’ve likely figured out already that Salesforce is a very powerful CRM system, and is the world’s market leader for a reason. Not only can it be figured to however you need it, but it also can link up to many other systems to streamline your entire business.

As your implementation partner, we are here to make sure that your business requirements and priorities are met in a language that means something to you.

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How can OYF help?

We are experts in Salesforce, and you are the expert in your business. You know what you need help with so we can tailor our services to meet your exact needs.

For existing users of Salesforce who are looking to improve the way use Salesforce, expand their functionality or benefit from a Salesforce expert, we have a variety of different solutions. Hover over the boxes below to find out more.

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Perhaps you’re unsure if Salesforce is giving you the best possible results, or whether it’s meeting your business requirements. Our Salesforce Health Check resolves any uncertainty when it comes to your CRM system. If you need confidence that your system is aligned with your requirements, this is the solution for you.

What’s included?

  • Recommendations for technical and functional improvements
  • Re-alignment with new business processes and strategies
  • Technical review of the current Salesforce configuration

[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”Implementation Projects” title_back=”Do you need increased functionality?” text_front=”” icon=”fa-expand-arrows-alt fas” icon_color=”” circle=”” circle_color=”” circle_border_color=”” icon_flip=”” icon_rotate=”” icon_spin=”” image=”” image_id=”” image_width=”35″ image_height=”35″ background_color_front=”#009fe3″ background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#009fe3″ background_image_back=”” background_image_id_back=”” title_back_color=”#ffffff” text_back_color=”#ffffff” border_size=”” border_color=”” border_radius=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ animation_offset=””]

Perhaps Salesforce is working exactly how you need it to, but you just need to expand your functionality to continue reaping the benefits. In these instances, we offer implementation projects which can include minor tweaks to major upgrades. Think of it as taking your system to the next level

What’s included?

  • Requirements meeting
  • Fully personalised project plan and comprehensive quote
  • Project execution to timescale and cost
  • Training and documentation

[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”Data migration Package” title_back=”Is migrating important data daunting?” text_front=”” icon=”fa-arrows-alt-v fas” icon_color=”” circle=”” circle_color=”” circle_border_color=”” icon_flip=”” icon_rotate=”” icon_spin=”” image=”” image_id=”” image_width=”35″ image_height=”35″ background_color_front=”#009fe3″ background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#009fe3″ background_image_back=”” background_image_id_back=”” title_back_color=”#ffffff” text_back_color=”#ffffff” border_size=”” border_color=”” border_radius=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ animation_offset=””]

Sometimes there is a need to increase the base data stored in your system, say for example you’ve just acquired another database and this needs incorporating into your current system. If this is the case then our data migration project would suit you best. We can safely and thoroughly migrate all your data, no matter where it’s stored, to give you the peace of mind that everything is there intact and in place.

aWhat’s included?

  • Data Migration

[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”Salesforce support Package” title_back=”Need an internal Salesforce product champion?” text_front=”” icon=”fa-headset fas” icon_color=”” circle=”” circle_color=”” circle_border_color=”” icon_flip=”” icon_rotate=”” icon_spin=”” image=”” image_id=”” image_width=”35″ image_height=”35″ background_color_front=”#009fe3″ background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#009fe3″ background_image_back=”” background_image_id_back=”” title_back_color=”#ffffff” text_back_color=”#ffffff” border_size=”” border_color=”” border_radius=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ animation_offset=””]

Not everyone has a salesforce product champion within the business, which can cause frustrations when that bit of extra support is needed. Our Salesforce support package acts as that product champion. We’ll take care of any maintenance, upgrades and ongoing routine tasks so you can focus on what you do best, leaving the IT support to us.

What’s included?

  • Quick detection and resolution of errors
  • Ongoing maintenance of routine tasks and security upgrades
  • Notifications about new features
  • Team training

[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”Salesforce Training Package” title_back=”Want more users on Salesforce?” text_front=”” icon=”fa-graduation-cap fas” icon_color=”” circle=”” circle_color=”” circle_border_color=”” icon_flip=”” icon_rotate=”” icon_spin=”” image=”” image_id=”” image_width=”35″ image_height=”35″ background_color_front=”#009fe3″ background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#009fe3″ background_image_back=”” background_image_id_back=”” title_back_color=”#ffffff” text_back_color=”#ffffff” border_size=”” border_color=”” border_radius=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ animation_offset=””]

Often businesses want to increase the number of Salesforce users and roll it out to more of the team. In this instance, it may be that the Salesforce Training package is what you need. Your team will be trained on how to use the system and more importantly the data will be maintained in a proper way. After all, when rubbish is put into a system then you can expect to get rubbish back out!

What’s included?

  • End-user training
  • Admin training
  • Train-the-trainer training

[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”Custom Project” title_back=”Haven’t found what you need?” text_front=”” icon=”fa-pencil-ruler fas” icon_color=”” circle=”” circle_color=”” circle_border_color=”” icon_flip=”” icon_rotate=”” icon_spin=”” image=”” image_id=”” image_width=”35″ image_height=”35″ background_color_front=”#009fe3″ background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#009fe3″ background_image_back=”” background_image_id_back=”” title_back_color=”#ffffff” text_back_color=”#ffffff” border_size=”” border_color=”” border_radius=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ animation_offset=””]

Finally, if you have a custom requirement that would add significant value to your business, but that would require some changes to the basic coding within Salesforce, we’ve got you covered.

By telling us what you’d ideally like to achieve, we’ll remove the worry and work out the solution and implement it so you can get back to what you do best; running your business.

[/fusion_flip_box][/fusion_flip_boxes][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”” bottom_margin=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_image_id=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” border_radius=”” box_shadow=”no” dimension_box_shadow=”” box_shadow_blur=”0″ box_shadow_spread=”0″ box_shadow_color=”” box_shadow_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_testimonials design=”classic” navigation=”no” speed=”” backgroundcolor=”#009fe3″ textcolor=”#000000″ random=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_testimonial name=”Jake Higgins” avatar=”male” image=”” image_id=”” image_border_radius=”” company=”Manor by the Lake” link=”https://www.manorbythelake.co.uk/” target=”_blank”]

OYF really spent the time learning what our business does and how we do it and what we wanted to achieve, and really adapted themselves to achieve the goals that we had

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Next Steps

Choosing OYF as your implementation partner ensures you’re covered for all scenarios. We understand the frustration that can come when trying to find Salesforce support, but we also recognise the immense benefits that can come when the system is implemented correctly. Whether you need extra functionality, on-hand support or Salesforce training, we’ll work with you to help your business thrive.

Get in contact now to see how we can improve your Salesforce experience!

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